Privacy Policy - Croydon Skip Hire

At Croydon Skip Hire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage our skip hire services.

Information We Collect

We collect various types of information to provide and improve our services to you. The types of information we collect include:

Personal Information: This includes your name, address, email address, phone number, and payment details.
Non-Personal Information: This includes information about your browser, device, and usage data collected through cookies and similar technologies.
Transactional Information: Details about the services you purchase, such as the type of skip hired, duration, and location.

How We Use Your Information

We use the collected information for various purposes, including:

Providing Services: To deliver the skip hire services you request, including scheduling, delivery, and collection of skips.
Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.
Improvement: To analyze usage patterns and feedback to enhance our services and customer experience.
Marketing: With your consent, to send you promotional materials and updates about our services.

Data Protection and Security

Protecting your personal information is of utmost importance to us. We implement a variety of security measures to maintain the safety of your personal data:

Encryption: Sensitive information, such as payment details, is encrypted using secure protocols.
Access Control: Access to your personal information is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and delivery companies.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing of your data. To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies: Necessary for the functioning of our website and services.
Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve functionality and user experience.
Advertising Cookies: Used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our official channels.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We take steps to ensure that your data is handled securely and in accordance with this Privacy Policy.

Legal Basis for Processing

We process your personal information based on several legal grounds, including:

Consent: When you have given clear consent for us to process your personal information for a specific purpose.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligations: When processing is necessary to comply with a legal obligation.
Legitimate Interests: When processing is necessary for our legitimate interests, provided it does not override your rights and freedoms.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

User Responsibilities

You are responsible for maintaining the confidentiality of your account information and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

Cookies Management

You can manage your preferences regarding cookies and similar technologies by adjusting the settings on your web browser. Please note that disabling certain cookies may affect the functionality of our website and services.

Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Any decisions that impact you are made based on a combination of automated and manual processes to ensure fairness and accuracy.

Data Subject Rights

Under applicable data protection laws, you have the right to:

Access: Request access to your personal information.
Rectification: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information.
Restriction: Request restriction of processing your data.
Portability: Request transfer of your data to another service.
Objection: Object to processing of your data for certain purposes.

To exercise these rights, please contact us through the appropriate channels.

Accountability and Compliance

We adhere to all applicable data protection laws and regulations. Our team regularly reviews our privacy practices to ensure compliance and to implement necessary improvements.

Feedback and Concerns

We value your feedback regarding our privacy practices. If you have any concerns or suggestions, please reach out to us so we can address them promptly.